Frequent Questions

How to get in touch with Ciklet?

Just write us a message through our contact form. We are happy to hearing from you!

How to pay in several instalments ?

Ciklet offers a split payment with 0% interest, i.e. no extra charges. The split payment applies to carts from 100€ to 4000€, with the option to pay in 3x (for purchases between 100€ and 3000€) or in 4x (for purchases between 300€ and 4000€). For the moment this option is only available for French bank cards!

How to sell my bicycle?

Ciklet might be buying your bicycle, to find out you can submit its details on Sell // Trade and we’ll examine whether we are interested in buying it. You’ll get an instant quote and can then decide whether you want us to buy your bike.

What guarantees does Ciklet provide?

Certified by experts

Every bike is closely inspected and certfied by our experts. Have a look at the dedicated page to learn all the details about our certification process.

12-months warranty

You have one year in case of warranty claims, and we are around and happy to help even beyond that time.

14-day trial

You can test ride your bicyle for two weeks and return it if you are not happy.

Payment in several instalments

See the dedicated question on how to pay in several instalments.

Reachable by phone

We are here to help, just give us a call or let us call you back. We are happy to assist you in your seach for your perfect bicycle.

Fast delivery

We prepare your bicycle and ship it within a day, count another day for the delivery and be ready to ride your Ciklet!

Wheels configuration

You can choose among several wheels, don’t hesitate to ask our experts which ones suit your attitude the best.

Click and Collect

You can stop by our showroom to fetch your bicycle, grab a coffee and have a chat with the team.

What is Ciklet doing?

Ciklet is buying pre-owned bikes, gets them reconditioned by professional bike mechanics and resells them with warranty. Learn more about who we are and want we are working towards.